KevinKY's blog
Sometimes the simple things in life make a difference. It may not seem like a lot, but to a patient, it can mean everything.
Professionalism
7 Comments
Pharmacy is a great profession. There are many different aspects that one may make as a career. In so many ways, it all depends upon what you put into it. If you give the effort, you can get a lot of satisfaction out of it. You get a chance to be on the front lines of patient care. If you make the effort and communicate with physicians and other health care professionals, you just might be rewarded with a higher level of career satisfaction. The networking and interaction with other pharmacists is a valuable aspect of your career. You must go out and seek opportunities. Although some may want to, you can't sit back and wait for others to bring it to you. It does not work that way. In addition, professionalism is important, but that is one area in which I have noticed a change.
Unfortunately for some, professionalism is just not at the top of the list anymore. This could be the pharmacist who was disrespectful to a technician that I work with. If she only knew how great that technician is and how knowledgeable she is. Or, it could be the pharmacist that called for a price match and got upset when he found out how high his price actually was. I don't know why some cannot realize that some of these patients are having difficulty in making ends meet. It is a struggle every day and when you see that senior with tears in their eyes when they realize that they don't have to choose between their medication and food this month, maybe you will understand what it is like out there in this economy. Remember, we are all professionals.
Another area in which some could use some improvement, is with prescription copies or transfers. It is just part of doing business in pharmacy. You can't avoid it so there is no reason for keeping another pharmacist on hold forever. We are suppose to be professional, so why not provide some professional courtesy. If you call me for the transfer, I tend to get that call first because I know it won't take long and I know what it is like to be on hold for over an hour. Then, when you finally come to the phone, why would you want to refuse the transfer? Remember, it is not your prescription, it is the property of the patient. We should be providing patient care and not be so concerned as to why this patient is at another pharmacy, or in some ways - maybe you should be.
What it all comes down to is how we interact with each other. I was thinking about this last week when three prescription transfers came to our pharmacy in a matter of minutes. The first call was to a busy pharmacy and it only took a few minutes. I commented to the pharmacist as to how much I appreciated her help. She was very professional. Maybe her fourteen year tenure at the same location was a big part of her professionalism. The second call was to another busy pharmacy where it was also completed in a short time. The pharmacist was another professional. She was quite surprised when I recognized her voice as one of the excellent students that I once worked with at another pharmacy. Finally, the third call was to a nearby pharmacy in a medical building. The prescription was for a controlled substance and only indicated a hospital name for the doctor. When I asked the pharmacist, she quickly looked up the hard copy and provided me with the correct physician's name. Once again, I thanked her for her professionalism and her effort in fixing the prescription.
As a result of the three quick and simple prescription transfers, I want to say thanks to some great pharmacists. To some it may not seem like much, but think of that busy day when you wish you could have a prescription transfer processed so quickly while a patient waited only a short amount of time. From my vantage point, I can tell that Diane, Helene, and Sandy are making a difference on a daily basis.

Comments
Location: meadville, PA
Posts: 2
I believe the workplace has turned into hostile/drama plagued environment.
I work in a community hospital and I thought things were not pleasant when I first started working. Well, after 32 years of practice and hard work-I realize that I had it good back then-- in the old days! Yes, in the old days everything was antiquated requiring a lot of mental and physical work. People were kinder and respectful. Today, I work in a hostile environment and things have not changed when the Manager or Assistant Manager have been notified of the abuse certain staff are dealing with in the workplace. The job has become easier. Individuals have too much time on their hands and cause disruptions in the workplace.
I can not afford to run after 32 years of service. I worked part time in retail and home care in hopes of placing a foot in the door-an opportunity to finding another job to get out of the mess I am in at the present time. Unfortunately, these two alternate work places were just as bad if not worse. At least I got a bird's eye view of other jobs for Technicians.
Technicians do not get paid well enough to bounce from job to job. Technician jobs are available if your are willing to up root and move on to another state. Yet, the problem I am finding is that the pay/benefits is not worth my leaving my current position. The grass is not always greener on the other side.
I have committed myself to do my job and refrain from any interaction with co-workers that is not related to work. I do my job to the best of my ability and the best that I am capable of doing. Lack of interaction with co-workers is very difficult especially when some are lazy and rude and I am a people person. I grew up respecting others. I will not tolerate being spoken to or treated like a peon. I carry myself with pride and dignity. If I am treated badly- I let the culprit know that it is unacceptable behavior. It does not always work because being diplomatic works with some and not with others. So, I have created a lot of enemies because of my self respect. You can take everything away from me but not my self respect. I guess growing up in the ghetto has had it's good impact on my self esteem.
I engage myself in learning and understanding what I do in pharmacy for 8 hrs a day -40 hr weeks. I self-taught myself a lot of things. I work all the positions in the department and do office work entailing auditing/administrative stuff. I keep busy. It is daunting when I am working two or more positions and get paid the same as everyone else that just does one job.
But, I must confess that I do love what I do and have made if fun for myself by learning all that I can in distribution (finding a better process) or looking for products that are user-friendly. I have taken on the responsibility of Job shadowing (college/high school students) and Pharmacy Intern students that have enhanced my personal growth and taken me away from the daunting agony of the personalities I have to deal with daily in the workplace. I forget from time to time about my love for my profession because of the lack of approval,lack encouragement,dealing with unprofessional (hostile/rude) co-workers and managers that do not want to deal with conflict in the work place.
It drains me from time to time, but it is a paycheck and I have to make the best of it because I tested the waters elsewhere and did not find anything remotely better in working conditions. I did find a job working in a physicians office once a week that helps break the monotony and allows me to breath and do what I do best.
Complaining- does not do any good - You have to be proactive - you may not find another profession that will be any better because the hostility and rudeness is indicative of our society and is not going away. Find the things that make you happy or of interest in pharmacy-explore other avenues of pharmacy that may be of interest.
I have worked two and three jobs all my life. I have made the most menial jobs fun. When I use to run the floors I would play games testing myself and challenging my abilities. I did not pay attention to the gossip etc-I was busy learning the computer and learning about how pharmacy works. Engage yourself and hopefully it will help you deal with your working conditions.
Imagine the people that are locked into a job for life because there is no upward mobility or due to lack of education. How do they survive? (Like steel mill workers-coal miners-dietary staff-housekeepers etc) You have to find your niche to get through till you are able to retire.
Carry yourself with pride and dignity- do not fall into the the abysmal pool of gossip and prejudging others. You will always have to deal with rude people and you can not escape unless you create your own business and hire your own staff or live in your own world..Even in your own business you have customers /other companies with an array of personal aggressions.
Your own world that is impossible unless you have a breakdown and get committed ( not a good existence). Working in a place where there is no leadership or disciplinary action is NOT easy --I KNOW!!! If you have a policy that dictates a certain protocol to file a complaint -follow the protocol and file a complaint. Or when evaluated you state the date/names of staff involved in the incidents that caused you grief (keep a copy)and update information of improvement of lack of improvement-then present it to Human Resources or your Manager. You will get
a frown or disapproval for your actions but they will know you are serious.
No one should have to work in an unpleasant work place.
Unhappy people cause illness to others that are vulnerable and cause major errors in pharmacy. I have been around a long time and never thought this profession would stoop to the lowest of lows. You would think that educated people would be able to make the world a better place. Book knowledge is a powerful thing but if you do not have common sense and people skills it means NOTHING!!!
Location: meadville, PA
Posts: 2
Professionalism in Pharmacy strikes a chord.
Where is the white lab jackets, the respect, the team work and pride in Pharmacy. The last ten years I have seen a decline in all the above mentioned. I have a passion for what I do and most of my superiors are younger than myself. I call them by their surname and show them I have their backs in assuring their license does not get compromised by doing an efficient job.
Yet, I find so many ungrateful for having a job that enables them to broaden their horizons and the continual learning experiences with new drugs/technologies.
Most people in pharmacy are doing it for the pay -no passion whatsoever. I have never seen so many rude young adults. If I were their parents I would certainly let them know how unprofessional and demeaning it is to the profession.
They should be filmed and force to view themselves being rude.
The decline in professionalism is slowly spreading because I have seen the same demeanor in other states' clinical,retail,home care. I am astonished because I would never have guessed thirty two years ago that things would be as they are today.
I have found joy in what I do because I keep finding things that can be tweaked or organized or invented to create a smoother process in distribution of medication or enhancing our environment by making it user friendly. There are so many things one can do if you were to get away for the gossip and the self center modes of those being obnoxious or plain cruel whether it be to a customer ,co-worker.
I give respect therefore I expect respect in return. Running away is never a solution because I personally tried and found it worse elsewhere. I agree that there are P&P in the work place to prevent such outlandish behavior. Unfortunately, in order to get anything done documentation has to be done and I mean a lot of documentation. Political correctness has created a complacent HR and Management when it comes to correcting violators of the P&P.
I had to assert myself and not contribute to the unfavorable behavior. My superiors in management are clueless on the events that go on because they are in front of their computers all day. So, it leaves very little room for anyone to assert any type of control or oversee that the problems do not flourish into a war zone. HR is not helpful either.
It is frustrating for me to see a profession that I fell into accidentally that has created years of rewards and satisfaction become a war zone. It truly is sad.
In my first encounter w/pharmacy I found solace working in a clean professional environment while the world was slowly deteriorating. I found comfort at work doing my Pharmacy stuff. Now, I have no place to feel the comfort ,rewards and satisfaction because of the unprofessionalism and the lack on cleanliness with those that work and feel they are too good to clean or pick up a paper off the floor. I never thought I would be an old geeser talking about how times have changed because I stayed in the mix of things and trying to keep an open mind and always learning something new. But, I have become that old geeser saying Times have changed for the worse NOT better.:(
Location: New Albany, IN
Posts: 181
I couldn't agree with you more... The one place that I temp at the most (LTC)... while not quite a war zone, it is more like recess at grade school or junior high.
The PIC/GM at this facility, who also has an MBA, has a respect problem. I am old enough to be his father and the second oldest working in the place, but the oldest pharmacist.
The GM called me into his office a couple of weeks ago to ask if I had any idea why all the chaos was going on with the staff.
As you pointed out, management is clueless. He spends most of his time on conference calls, corporate paperwork, and out in the nursing home trying to placate the DON and nursing staff over some trivial thing that they got pissed off about.
It has been my experience that management gets cooperation from the staff either out of respect or FEAR... this staff has neither... and they pretty much do as they please, when they please.
Luckily they don't have to deal with "customers" on a face to face basis.. so I don't have to intercede in those types of interactions... and I try to stay out of the middle of "the muck". Unfortunately, on occasion - when runs need to get out the door - I try to get people to do their job... if they have been slacking off..
Sometimes they pick up the pace, sometimes they ignore me and other times... they just tell me to "buzz-off"
Take my concerns to the PIC/GM and it is a waste of time.
IMO.. the younger Pharmacists have concentrated too much on the "science of pharmacy" and not enough on the "art of pharmacy". What the patient needs cannot always be found in some database in their Iphone or Blackberry.
Technicians need to be assured that their assistance is both needed and appreciated..but.. there is a line that they do not cross...and there is some authority they do not have.
Location: Dallas, TX
Posts: 3
Some techs will try to act as if they are pharmacist and some could not be without!
Location: joppa, MD
Posts: 1
I enjoyed the comments about Professionalism. I also want to add the thoughts on Pharm Techs and their lack of a Professional attitude with each other. I work in a community hospital pharmacy at the in-patient area and some of the staff make life here a living hell!! This was my 1st job after getting certified and really am thinking of leaving after 13 months here. If ALL pharmacies are like this one, I chose the WRONG health care field to be in. Most of my co-workers have NO professional courtesy for one another. It really reminds me of grade school and schoolyard bullies. Gossip about EVERYONE else runs rampant and as a new Tech, I was called stupid, a moron and other choice comments that I will not repeat here. What happened to showing the new person the ropes and how to do things??
Maybe my next place will have this Professionalism you speak of, but this place needs education about it in a BIG way.
Location: Cleveland, TX
Posts: 2
I certainly understand that about professionalism. I started working at the pharmacy as a cashier and the old pharmacist we had talked me into becoming a tech. She said I would become a good one. I have had nothing but a hard time since then. The other techs had to start doing some of the cashier duties and they think they are too good. They were so used to me answering the phone waiting on customers and all the other duties. Now I count, answer the phone and do the cashiering, also type or fix NDC#. I do the work of 2-3 people at a time. All the others do their job but depend on me to do what they think they are too good to do. But like all jobs there are some good and bad. You do your best and no one can ask for any more than that. Good luck to you. I have very good hours and other good benefits. Although I don't like some of their treatment I do as my husband says. " You get paid to do a job, you do it and forget the others and the job they are doing." I truly hope you the best.
Location: New Albany, IN
Posts: 181
It would seem that the more people that you have working in a dept the more jockeying around for who is the "best"... the "most favored".. the one that gets the "plumb assignments"..and degrading those around them.. they believe - makes them look better.
If the Pharmacist(s)and or management knowingly allows this to happen.. then they are creating a hostile work environment and most companies have P&P against any employee creating a hostile work environment.
In some locations that I have worked as a temp.. I have had to forcefully remind a tech whose license is actually keeping the door open - at this particular point in time...
Some have believed that they have the final say.. on things that could affect work place safety, patient safety and/or my license. On at least one occasion, I have had to threaten to shut the Rx dept down and go home.
Effective management is done with having those that you manage either do so from respect or fear.. it sounds -what you describe - the management where you work has NEITHER, is extremely apathetic and/or is totally inept.
polish up your resume and start looking.. it would appear that it is not going to get any better where you work