Any Pharmacist who claims that they never made a mistake is simply not telling the truth.

Pharmacy errors occur even under the strictest protocol envisioned by any advisory expert in the development of risk management.

Pharmacies with high tech features must still deal with the reality that humans will at some time cause errors in the pharmacy environment.

When an error is detected, it is a learning experience.

Dealing with the error involves a high level of skill and a measure of common sense.

I do not recall any course taught by the Colleges of Pharmacy that prepare one self the essence of adequately confronting the reality.

Stories are written that pharmacy errors have escalated to tragic consequences because a pharmacist who contributed to the error ignored the foremost elements that are essential to provide a positive resolution.

Attempts to claim that a pharmacy error was caused by a stressful environment or the consequence of supportive technical failures are paths that will lead to unwanted results. They will destroy the confidence that patients have come to expect and ultimately demand.

Pharmacy error affects the psyche of both pharmacist and patient.
It is common for the pharmacist to experience a sensation that is felt physically through the pit of the stomach, energy draining, mind numbing and spirit robbing.
The patient is often angry, frightful, and confidence eroded.

My experience has taught me a lesson that I am compelled to share.
It has proven valuable and constitutes the manner that provides a healing of trust and confidence.

It is one thing to make a mistake and quite another thing not or admit it. People will forgive mistakes, because mistakes are usually of the mind - mistakes of judgment. But people will not easily forgive the mistakes of the heart - the ill intention: the bad motives: the prideful, justifying cover-up of the first mistake.