Recently one Sunday morning, Sue, my fiancée, and I were at a local restaurant for breakfast. Both of us are pharmacists, and when we were enjoying the buffet, we noticed the hostess of the restaurant. She may have been well trained, but she was doing an excellent job of providing great service. Each time a group would approach the front door, the hostess would gather the correct number of menus and be ready and waiting at the entrance for the next guest. We also noticed that as soon as anyone got up and prepared to leave the restaurant, the hostess immediately went to the register to be ready in position to provide prompt service without any delay. It did not matter what task she was working on because the hostess would always keep an eye on her station and make sure excellent service was always provided.

The hostess was most likely a young college student, and when we went to the register, the hostess was once again in position to provide a positive impression. I complemented her on the high level of service she provided and I also sent in a positive comment on the corporate website of the restaurant.More »